SHIPPING & RETURNS

**Shipping Policy**

 

At K.C Company, we are pleased to offer free shipping on all orders within the UK for a limited time! Whether you're purchasing one item or stocking up on your favorite Methylene Blue Skincare products, we’ve got you covered—no hidden costs, just a smooth and simple shopping experience.

 

**Shipping within the UK**

- Free shipping on all orders within the United Kingdom for a limited period.

- Orders are processed within 1-2 business days, and you will receive an email confirmation once your items are dispatched.

- Standard delivery typically takes 3-5 business days, depending on your location.

 

**International Shipping**

- For our international customers, we offer a flat-rate shipping fee of £30.

- International orders are processed within 1-2 business days, and delivery times may vary depending on your location (typically 7-14 business days).

- Please note that international customers may be subject to customs fees, duties, or taxes that are not covered by the shipping cost. These charges are the responsibility of the customer.

 

**Returns Policy**

 

We want you to love your products, but if for any reason you are not completely satisfied with your purchase, we’re here to help.

 

**Returns**

- We accept returns for items that are unused, unopened, and in their original packaging.

- You must request a return within 14 days of receiving your order.

- To initiate a return, please contact our customer care team with your order number and reason for the return. We will guide you through the process.

- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

 

**Exchanges**

- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

 

**Refunds**

- Once your return is received and inspected, we will process your refund to your original payment method within 5-7 business days.

- Please note that shipping fees are non-refundable, and we are not responsible for return shipping costs unless the item is damaged or incorrect.

 

Your satisfaction is important to us, so if you have any concerns or need assistance, don’t hesitate to reach out to our customer care team. Thank you for choosing K.C Company, and we look forward to serving you!